Refunds & cancellations

Every pillow is cut from your photograph and made only after you order it, so it cannot be resold to anyone else. That shapes this policy: we are generous where the fault could be ours, and firm where the item is genuinely bespoke.

Cancelling

• Before we start making it — full refund, no questions. In practice that is the first few hours after ordering. Email us and we will stop the job.
• Once it is in production the fabric is already cut to your shape and we cannot cancel it.

When we remake or refund

We will remake the pillow, or refund you in full, if:

• it arrives damaged or defective;
• the print is wrong, badly misaligned, or noticeably poor quality;
• we sent the wrong size or the wrong design;
• it is lost in transit and does not arrive.

Tell us within 7 days of delivery and send a photograph of the problem. A picture is usually enough — we will not normally ask you to post it back, and if we do, we pay for that.

What we cannot refund

• A change of mind. The pillow exists only because you ordered it.
• The photo you chose. If a blurry, dark or low-resolution photo produces a soft edge, that is a limit of the source image rather than a fault in the making. Choosing a photo explains what works, and we check every outline by hand before printing and contact you if it will not come out well.
• Small handmade variation. These are cut, sewn and stuffed by people. Slight differences in seam and stuffing are a property of handwork, not a defect.

How refunds are paid

Always back to the original payment method — the same card, UPI ID or account you paid with. We cannot redirect a refund somewhere else.

We start the refund within 2 business days of agreeing it. After that your bank controls the timing, which is usually 5–7 business days and occasionally up to 10 for some cards.

To start a cancellation or a claim, emailjanavmakkar70@gmail.com with your order number.